Frequently Asked Questions

Does red light therapy actually work for pain? There are over 6,000 peer-reviewed studies on photobiomodulation — the clinical term for red and near-infrared light therapy. Research consistently shows it supports cellular repair, reduces inflammatory markers, and promotes circulation. It is not a miracle. It is light science with decades of evidence behind it.

What conditions is it suitable for? The RELUXA Recovery Wrap is used by people managing back pain, knee pain, neck pain, shoulder pain, sciatica, arthritis, post-surgery recovery, sports injuries, and general muscle soreness. It is a general wellness device suitable for daily use. If you have a serious medical condition, consult your doctor before use.

How quickly will I see results? Most people notice a difference between day 7 and day 21 with consistent daily use. Some notice sooner. Results depend on the condition, severity, and how regularly you use the device. We recommend 10 minutes daily for at least 30 days before making a judgement.

How do I use it? Apply the wrap directly to the area of discomfort. Use for 10 minutes per session. You can use it once or twice daily. Consistency is key — daily use over 2–4 weeks produces the best results.

Is it safe to use every day? Yes. Red and near-infrared light therapy has no known serious adverse effects when used as directed. It is non-invasive, drug-free, and safe for daily use. If you have a serious medical condition, are pregnant, have active cancer, are photosensitive, or are taking photosensitising medications, consult your doctor before use.

Can I use it if I am on medication? The RELUXA Recovery Wrap is a non-invasive wellness device that does not interact with medications. However if you have a serious medical condition or are taking prescription medication we recommend consulting your doctor before use.

What is the difference between red and near-infrared light? 660nm red light targets surface tissue — skin, superficial muscle, and inflammation close to the surface. 850nm near-infrared light penetrates deeper to muscle tissue, joints, and bone. The RELUXA Recovery Wrap delivers both simultaneously for comprehensive recovery support.

How long until my order arrives? Orders are dispatched within 1-2 business days of payment confirmation. Delivery to Australian addresses typically takes 8-15 business days. You will receive a tracking number as soon as your order is shipped.

What if it doesn't work for me? Use it consistently for 90 days. If you don't feel meaningfully better, contact us at hello@reluxa.com.au and we will issue a full refund. You keep the device. No questions asked. No hoops.

What is your return policy? We offer a 90-day satisfaction guarantee — full refund, no return required. We also accept change of mind returns within 30 days of receiving your order provided the product is unused and in original packaging. For full details see our Refund Policy.

Is this a medical device? No. The RELUXA Recovery Wrap is a general wellness device, not a medical device. It is not intended to diagnose, treat, cure, or prevent any medical condition. If you have a serious health concern please consult a qualified healthcare professional.

Is it TGA listed? The RELUXA Recovery Wrap is TGA Listed, CE Certified, and FDA Cleared. It meets Australian import and safety requirements.

How do I contact you? Email us at hello@reluxa.com.au. We respond to every email within 24 hours on business days.