Shipping policy
Shipping
Last updated: 31/08/2026
Where we ship
Australia — free, every order, no minimum spend. All states and territories, including PO boxes and parcel lockers. We don't currently ship outside Australia.
Made to order, and shipped from our manufacturer
Your wrap is made to order. We don't hold large volumes of stock, and for now it ships to you directly from our manufacturer rather than from a warehouse here.
Please allow 8-12 business days from payment confirmation to delivery. That's the whole figure — production, quality checking, dispatch, international carriage and final delivery — not just time in transit. Business days are Monday to Friday, excluding Queensland public holidays.
We'd rather give you the real number than a flattering one. If your order is running late, email us and we'll tell you where it actually is.
Nothing to pay on delivery
The price at checkout is the price. Duties, taxes and clearance are handled and paid by us. If anyone ever asks you for money to release your parcel, don't pay it — forward it to hello@reluxa.com.au and we'll sort it out.
Tracking
You'll get a dispatch email with a tracking number as soon as your wrap is on its way. Carriers vary by order.
Your address
Please check it at checkout. If your order hasn't gone into production we can usually change it — email us. If we can't, your 60-Day Guarantee and your Australian Consumer Law rights still apply.
If it arrives damaged
Email hello@reluxa.com.au within 14 days of delivery with your order number, a description, and photographs of both the wrap and the outer packaging. We'll replace it.
If it doesn't arrive
Tell us. We'll chase it, and if it's genuinely lost we'll send another or refund you — whichever you'd rather. Your 60 days start the day it arrives, so a slow delivery never eats into them.
Returns
Returns come to our Australian address, not to the manufacturer. We send you a prepaid label — see Returns & Refunds.
Questions