Terms of service

TERMS OF SERVICE

Last updated: May 2026

OVERVIEW

Welcome to RELUXA. The terms "we", "us" and "our" refer to RELUXA, a sole trader business registered in Australia (ABN: 24 862 415 799). We operate the online store at reluxa.com.au, including all related information, content, features, tools, products and services (the "Services").

These Terms of Service ("Terms") describe your rights and responsibilities when using our Services. Please read them carefully before placing an order.

By visiting, interacting with or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 — ELIGIBILITY AND ACCESS

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have obtained parental or guardian consent to use our Services.

To purchase from RELUXA you may be required to provide personal information including your name, email address, billing and shipping details. You warrant that all information provided is accurate, current and complete.

You are solely responsible for maintaining the security of any account credentials and for all activity associated with your account.

SECTION 2 — OUR PRODUCTS

RELUXA sells the RELUXA Recovery Wrap, a dual-wavelength red light therapy device for personal use.

We make every effort to accurately represent our products including descriptions, images and specifications. However, colours and appearance may vary slightly depending on your screen and device settings.

We do not warrant that the quality or appearance of any product will meet your expectations beyond what is expressly described on our product pages.

Product descriptions and specifications are subject to change at any time. We reserve the right to limit quantities or discontinue products at our discretion.

Medical Disclaimer: The RELUXA Recovery Wrap is a general wellness device. It is not a medical device and is not intended to diagnose, treat, cure or prevent any medical condition. If you have a serious medical condition, consult your doctor before use. Results may vary between individuals.

SECTION 3 — ORDERS

When you place an order you are making an offer to purchase. RELUXA reserves the right to accept or decline any order at its discretion. Your order is not confirmed until you receive an order confirmation email from us.

We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. Once an order is accepted, cancellation may not be possible. If we are unable to fulfil your order we will notify you promptly and issue a full refund.

SECTION 4 — PRICING AND PAYMENT

All prices are displayed in Australian Dollars (AUD) and are inclusive of GST where applicable.

Prices are subject to change without notice. The price charged will be the price displayed at the time your order is placed, as confirmed in your order confirmation email.

We accept payment via Shopify Payments (Visa, Mastercard, American Express), PayPal, and other payment methods displayed at checkout. All transactions are secure and encrypted.

You warrant that any payment information you provide is accurate, that you are authorised to use the payment method, and that charges will be honoured by your financial institution.

SECTION 5 — SHIPPING AND DELIVERY

We offer free standard shipping on all Australian orders. All delivery timeframes are estimates only and are not guaranteed. Please refer to our Shipping Policy at reluxa.com.au/pages/shipping-policy for full details.

Once your order has been dispatched, risk of loss passes to you. RELUXA is not liable for delays caused by shipping carriers, customs processing, or circumstances outside our control.

SECTION 6 — RETURNS AND REFUNDS

Please refer to our Refund Policy at reluxa.com.au/pages/refund-policy for full details of our return and refund process.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

SECTION 7 — AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Nothing in these Terms limits, excludes or modifies any rights you have under the Australian Consumer Law that cannot be lawfully excluded.

SECTION 8 — INTELLECTUAL PROPERTY

All content on reluxa.com.au including text, images, logos, graphics, product descriptions and design is owned by or licensed to RELUXA and is protected by Australian and international copyright and intellectual property laws.

You may not reproduce, distribute, modify, publish or use any content from our store without our prior written consent. RELUXA and the RELUXA logo are trademarks of RELUXA. Unauthorised use is prohibited.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

RELUXA is powered by Shopify. All sales are made directly with RELUXA. Shopify is not responsible for any aspect of any transaction between you and RELUXA, including any injury, damage or loss resulting from purchased products. You release Shopify and its affiliates from all claims arising from your purchases with RELUXA.

SECTION 10 — PRIVACY

All personal information we collect is handled in accordance with our Privacy Policy at reluxa.com.au/pages/privacy-policy and the Australian Privacy Act 1988. By using our Services you acknowledge and accept our Privacy Policy.

SECTION 11 — LIMITATION OF LIABILITY

To the fullest extent permitted by Australian law, RELUXA is not liable for any indirect, incidental, special or consequential damages arising from your use of our products or Services, including but not limited to loss of profits, loss of data or loss of business opportunity.

Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the relevant product.

Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

SECTION 12 — INDEMNIFICATION

You agree to indemnify and hold harmless RELUXA, its officers, employees and agents from any claims, damages, losses or expenses (including legal fees) arising from your breach of these Terms, your violation of any law, or your misuse of our products or Services.

SECTION 13 — PROHIBITED USES

You may only use our Services for lawful personal purposes. You may not:

  • Use our Services for any unlawful or fraudulent purpose
  • Infringe our intellectual property rights or those of any third party
  • Transmit harmful, offensive or misleading content
  • Attempt to gain unauthorised access to our systems
  • Resell or commercially exploit our products without written consent
  • Use automated tools, bots or scrapers to access our Services

SECTION 14 — GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

SECTION 15 — CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 16 — CONTACT

For any questions about these Terms, please contact us:

RELUXA Email: hello@reluxa.com.au ABN: 24 862 415 799 Parcel Locker 1016033362 Shop 4, 3732-3744 Mount Lindesay Hwy Park Ridge QLD 4125 Australia