Refund policy

Returns & Refunds

Last updated: 30/08/2026

Your rights come first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy, in our Terms of Service, in our Warranty Policy or in the RELUXA 60-Day Guarantee excludes, restricts or modifies those rights. Everything we offer sits on top of them. If anything here would reduce a right you have under the Australian Consumer Law, that right applies instead.

The RELUXA 60-Day Guarantee

This is a voluntary guarantee. We offer it because we'd rather you found out on our money than wondered on yours.

You have 60 days from the day your wrap is delivered. Not from the day you order — from the day it arrives.

Use it. Most evenings. If you decide it isn't for you, email hello@reluxa.com.au any time inside those 60 days. There's no form and no explanation required.

We email you a prepaid return label. You pack the wrap in any box, put the label on the outside, and send it back. Nothing to pay and nothing to arrange.

We refund the full purchase price once the wrap reaches us.

A few plain conditions:

• The wrap does not need to be unused. We'd rather you actually wore it.

• Everything comes back: the wrap, the battery and the charging cable.

• It needs to arrive in one piece. Deliberate damage isn't a guarantee claim.

• One guarantee claim per customer.

• It must have been bought directly from reluxa.com.au.

Changed your mind

The 60-Day Guarantee already covers you and it's the simpler path. Email us and we'll send the prepaid label.

If something is faulty, damaged or not as described

This isn't a guarantee claim — it's an Australian Consumer Law matter, and different rules apply.

Email hello@reluxa.com.au with your order number, a description, and a photo or short video if you can. There's no time limit set by us. Your rights last as long as is reasonable for a product of this kind and price, and they may extend well beyond both the 60-Day Guarantee and the 1-year warranty. Those are three separate things and we won't tell you one has expired in order to avoid another.

We pay return postage on faulty goods and we arrange the label. You will never be asked to pay a restocking, assessment or inspection fee.

We aim to assess a fault claim within 10 business days of receiving what we need.

Where there's a major failure, you choose: refund or replacement. Where the failure isn't major, we'll repair or replace within a reasonable time.

Damage in transit

Email hello@reluxa.com.au within 14 days of delivery with your order number, a description and photographs of both the wrap and the outer packaging. We'll replace it.

How refunds are paid

To the original payment method, as soon as the return reaches us. Your bank may take a few extra business days to show it.

Returns address

RELUXA 

Parcel Locker 1016033362 Shop 4, 3732–3744 Mount Lindesay Highway Park Ridge QLD 4125 Australia

Please don't post anything back without emailing us first — we need to send you the prepaid label, and returns that arrive unannounced are slower for everyone.

Questions

hello@reluxa.com.au. It goes to a real inbox and a person reads it.