PRIVACY POLICY
Last updated: May 2026
Who We Are
RELUXA is an Australian online store selling red light therapy recovery products. We operate at reluxa.com.au and are registered in Australia (ABN: 24 862 415 799).
We take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under the Australian Privacy Act 1988.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
What Information We Collect
We collect the following types of personal information:
Information you provide directly:
- Name, email address, phone number
- Billing and shipping address
- Payment details (processed securely — we never store your full card details)
- Communications you send us including customer support enquiries
Information collected automatically:
- Device type, browser, IP address
- Pages visited, time spent on site, clicks and interactions
- Cookies and similar tracking technologies
Information from third parties:
- Payment processors (Shopify Payments, PayPal)
- Marketing platforms (Meta/Facebook, Klaviyo)
- Shipping and fulfilment partners
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmation, shipping and tracking notifications
- Provide customer support
- Send marketing emails (you can unsubscribe at any time)
- Show you relevant advertising on Meta and other platforms
- Detect and prevent fraud
- Improve our website and products
- Comply with legal obligations
We will never sell your personal information to third parties.
Who We Share Your Information With
We share your personal information only where necessary to operate our business:
- Shopify — our store platform, which processes payments and hosts our website
- PayPal — for payment processing
- Klaviyo — for email marketing
- Meta (Facebook/Instagram) — for advertising
- Fulfilment and shipping partners — to deliver your order
- Law enforcement or regulators — where required by Australian law
All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and show you relevant advertising. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.
Marketing Communications
If you opt in to marketing, we may send you emails about new products, promotions and recovery tips. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@reluxa.com.au.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise any of these rights, contact us at hello@reluxa.com.au and we will respond within a reasonable timeframe.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our store is hosted by Shopify, which maintains industry-standard security measures including SSL encryption.
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we are committed to protecting your information to the best of our ability.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes and enforce our agreements. If you would like your data deleted, contact us at hello@reluxa.com.au.
International Data Transfers
As we use platforms including Shopify, Klaviyo and Meta, your data may be processed and stored outside Australia. We only use services that maintain appropriate data protection standards.
Children's Privacy
Our store is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
For any privacy questions, requests or complaints:
RELUXA Email: hello@reluxa.com.au ABN: 24 862 415 799 Parcel Locker 1016033362 Shop 4, 3732-3744 Mount Lindesay Hwy Park Ridge QLD 4125 Australia