Warranty

Warranty

One year, from the day your wrap is delivered.

Who is giving you this warranty

RELUXA (ABN 24 862 415 799) Postal address: Parcel Locker 1016033362 Shop 4, 3732–3744 Mount Lindesay Highway Park Ridge QLD 4125, Australia. hello@reluxa.com.au

What's covered

The LEDs, the electronics and the battery. If any of those stop working properly in normal use inside the first year, we repair or replace the wrap. You don't pay for that, and you don't pay to send it to us.

What isn't

Damage from dropping it, tearing it, getting it wet beyond normal use, or opening the housing. Ordinary wear on the fabric and the strap. Anything that happens to a wrap bought somewhere other than reluxa.com.au.

How to claim

Email hello@reluxa.com.au and tell us what it's doing. Include your order number or receipt. A photo or a short video helps, but start with the email — we'll tell you what we need. There is no portal and no ticket number.

We cover the cost of claiming under this warranty, including return postage.

We aim to resolve a warranty claim within 10 business days of receiving the wrap or the information we need.

Your rights on top of this

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is in addition to those rights. It does not limit them, and the end of the warranty period does not end them.